This story was updated June 11 to note issues Catawba County residents are having with the online form.
Did the rains bring flooding and damage to your home?
As part of the recovery effort, Catawba County Emergency Services is asking residents with storm-related damage to their home to complete a Catawba County Damage Assessment Program application online at http://www.catawbacountync.gov/webapps/ccdap/index.asp.
The deadline to submit a Damage Assessment Program application is Friday, the release from the county says.
On Monday, the Hickory Daily Record Facebook page carried the comments of a number of people who tried to enter an assessment application online but were unsuccessful.
“We are aware that this has happened intermittently and are addressing it on the technical side. Folks who may have trouble with the online form are welcome to call (828) 466-7213 to confirm if the form went through or to have someone on our team enter their information for them,” said Amy McCauley, the county's communications and marketing director.
“Please note the online application is working for most folks and is handling a high volume of applications right now. We are more than happy to help over the phone if any technical issues arise.”
The purpose of the Damage Assessment Program is to gather preliminary data about people and property affected by natural disasters in Catawba County. The application allows affected residents to provide information about their situation and send it directly to Catawba County Emergency Services. A County representative will either contact the resident or visit their location within 48 hours of receiving their application, the release states.
Due to the high volume of phone calls received during times of natural disaster, this program is designed to make communication with Catawba County easier, quicker and more efficient for County residents, according to the release. The application can be accessed online by computer, smartphone or tablet.
Residents without access to the internet may call (828) 466-7213 to complete a Damage Assessment Program application during business hours (Monday-Friday, 8:00 am-5:00pm). Callers are advised to be prepared for busy signals or waiting on hold due to high call volume, the release states.